Buzzibeanz FAQ's

Frequently Asked Questions (FAQs)

🐾 Product Questions

What is a dog fly veil?
A dog fly veil is a lightweight, breathable head covering designed to protect your dog’s face and ears from flies, insects, and sun exposure—perfect for outdoor adventures and caravan travel.

How do I measure my dog for a fly veil?
Measuring is essential for a comfortable fit. Use a soft tape to measure across your dog’s head, just behind the ears to the end of the nose. The veil should not fit snugly—allow room for comfort and airflow. See our Size Guide for details.

Are your products Australian-made?
Yes! Our dog fly veils are proudly handmade in Australia with care and quality in mind.

What materials are used in your products?
Our fly veils use breathable mesh and soft, durable fabrics. Collars, leads, and harnesses are made with neoprene and sturdy hardware designed for travel and comfort. Our Robes are made using microfibre lightweight material.

Can I wash the fly veils and collars?
Absolutely. Fly veils should be hand washed without the use of soap. All our other products are machine washable and quick-drying. We recommend a gentle cycle and air drying for best results.

 

🚐 Orders & Shipping

Where do you ship from?
We ship from our mobile base as we travel Australia as well as WA. All orders are processed promptly, usually within 2–3 business days.

Do you ship internationally?
Currently, we only ship within Australia. Stay tuned—international shipping may be coming soon!

How much is shipping?
We offer flat-rate for standard and express postage and free shipping on orders over a certain amount. Visit our Shipping Policy for full details.

 

🛒 Returns & Exchanges

Can I return or exchange an item?
Yes! If your item isn’t quite right, you can return or exchange it within 14 days. Products must be unused and in original condition. Please refer to our Refund Policy for the full process.

 

✉️ Customer Support

I have a question. How do I get in touch?
We’d love to hear from you! Use our Contact Form or email us directly at buzzibeanzveils@gmail.com. You can also message us on social media.

Do you offer discounts or promotions?
Yes! Sign up to our email list and get 10% off your first order. Plus, be the first to hear about exclusive offers and new arrivals.